SUPPORT
we're here to help.
Questions, issues, or feedback — reach out and we'll respond quickly.
Contact
Email us at [email protected].
We aim to respond to all inquiries within 2 business days (Seoul time, UTC+9).
What we can help with
- Subscription & billing questions
- Account or data deletion requests
- Bug reports & technical issues
- Privacy concerns & GDPR data requests
- General feedback & feature suggestions
- Questions about your Saju reading
Managing your subscription
Your Myeongly subscription is managed through the App Store or Google Play Store. We cannot process refunds or cancellations directly.
- iOS — Settings → Apple ID → Subscriptions → Myeongly
- Android — Google Play Store → Menu → Subscriptions → Myeongly
For refund requests, please contact Apple or Google Play directly.
Delete your account & data
To request permanent deletion of your Myeongly account and all associated data, visit our account deletion page or email [email protected]with the subject line “Delete Account Request”.
Response times
- General inquiries — within 2 business days
- Data deletion requests — processed within 30 days (GDPR)
- Security issues— as fast as possible. Please use subject line “[SECURITY]” for urgent reports.